CHANGE OF MIND

Please chose carefully. While in some cases, we are happy to exchange goods in the same condition that they were sold in, Rosebud Soccer Club reserves the right not to offer an exchange for change of mind purchases. A change of mind exchange must be completed within 7 days of purchase and you must provide a valid receipt or invoice.

WHEN ARE CUSTOMERS ENTITLED TO A REFUND?

When the product:

Has a fault that the customer did not know about at the time of purchase

Does not do the job that the customer was led to believe it would do

Does not match the sample or description the customer was shown

Under these circumstances, customers may negotiate with the Rosebud Soccer Club so an appropriate solution is found such as, replacement or refund.

WHEN ARE CUSTOMERS NOT ENTITLED TO A REFUND?

When they changed their mind about a product. This includes when a customer has found a cheaper product elsewhere, has bought a gift that is unsuitable, or their circumstances have changed and they no longer require the goods.

If they are unable to prove from whom and when the item was purchased.

PROOF OF PURCHASE

Please note that all returns, refunds, exchanges  must be accompanied by any of the following Proof of Purchase documents:

Original Tax Receipt or Invoice

Bank statement showing transaction total and date of purchase

REFUND METHOD

Please email secretary.rosebudsoccerclub@hotmail.com prior to returning the goods.

PLAYING FEES REFUNDS

Playing Fee refunds will be considered in cases where a player is no longer able to play the remainder of the season.

These reasons include but are not linited to; injury, sickness, work commitments. The amout of the refund will be calculated on a pro-rata basis and will consider insurance and association registration fees which are not refundable.